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Last updated: 29 May 2025
These terms apply to both vendors and customers using British Flower Market (BFM).
1. About Us
British Flower Market
2 Little Farleigh Green Cottages
Warlingham
CR6 9PX
Email: hello@britishflowermarket.com
2. Vendor Fees
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Commission: Vendors are charged 5% commission per sale.
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Payment Processing: An additional 2.5% is charged per sale for processing.
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Annual Membership:
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Introductory Pricing: These rates apply until 1 April 2026. From this date:
3. Product Types
Products sold may be perishable or non-perishable. Vendors are expected to clearly describe and categorise their items.
4. Delivery
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Vendors are entirely responsible for delivery.
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If using Royal Mail or another service, vendors must handle any follow-up in case of issues.
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Gift bouquet orders are only considered confirmed once the customer receives a confirmation email from the vendor.
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Vendors must deliver gift bouquets on the agreed date.
5. Packaging & Sustainability
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Vendors agree to use zero-plastic, biodegradable packaging wherever possible.
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Florists must ensure that at least 60% of flowers/foliage used in gift bouquets are British-grown.
6. Refunds
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Customers must request a refund within 24 hours of receipt, including photographic evidence of any issue.
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Requests should be sent to hello@britishflowermarket.com.
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BFM will inform the vendor and help coordinate a replacement or refund.
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Refunds (if approved) will be paid by BFM from the customer’s original payment.
7. Vendor Payouts
Questions?
Contact: hello@britishflowermarket.com
