Policies and Expectations

At British Flower Market, we’re committed to building a trusted, high-quality marketplace for seasonal British-grown and arranged flowers. To make that happen, we ask all sellers to follow a few simple policies and uphold standards that benefit everyone — customers and vendors alike.

General Seller Expectations

• British Flowers & Foliage
  All products listed by growers must be grown by themselves. For florists, at least 60% of bouquets must consist of British-grown flowers and/or foliage.

• Accurate Listings
  Photos, prices, stem counts, and stock levels should reflect what the customer will receive. Update listings if anything changes.

• Respectful Communication
  Respond to customer queries and messages promptly, politely, and helpfully.

• Fulfillment Commitments
  Only offer delivery or pickup on days you’re available. Use the delivery settings in your dashboard to avoid customer disappointment.

Delivery & Refunds

• Royal Mail Shipping
  If offering national delivery, you must pack securely and dispatch on days you’ve set in your shipping settings.

• Local Delivery Radius
  Be clear about your max delivery distance and stick to it. You’re responsible for on-time delivery.

• Pickup Windows
  If offering pickup, set clear hours and make sure someone is available during those times.

• Refund Policy
  Customers have 24 hours after delivery to request a refund, with photographic evidence. Refunds are managed by BFM and deducted from your balance.

Product Quality

• Freshness Guarantee
  Flowers must be in good condition at the time of dispatch or collection.

• Seasonal Honesty
  If something becomes unavailable, mark the item out of stock — don’t substitute unless agreed with the customer.

Payment & Fees

• Commission
  We charge 5% commission plus 2.5% payment processing on each order.

• Payout Timing
  You can withdraw earnings 7 days after a completed order.

• Membership Fees
  Introductory prices apply until 1 April 2026:

  • £49/year for Grower or Florist

  • £85/year for Combined Vendors

  • Free for Community Members

Marketing & Promotion

• Use Your Dashboard Tools
  Add images, availability dates, and delivery preferences. This improves visibility in search.

• Boost Opportunities
  You can apply for optional paid boosts (Instagram features, homepage placement, etc.) to increase exposure. See Marketing Boosts for more.

Breaches & Removal

We reserve the right to remove vendors who breach these policies, including:

• Repeated failure to fulfill orders

• Misrepresentation of imported flowers as British-grown flowers

• Misleading product listings

• Disrespectful behaviour towards customers or BFM staff

Need Help or Not Sure?

We’re here to support you. Reach out to us any time at hello@britishflowermarket.com, or browse the rest of the Sellers’ Hub for step-by-step guides.